Refund policy

Glitter Wench Studio offers Route tracking and package protection to protect your orders against loss, damage, or theft.  We strongly recommend you opt in to this valuable service at check out. You can contact Route here: https://claims.route.com/

Any other dispute will be handled on a case by case basis.  Glitter Wench Studio takes customer service very seriously and you can rest assured your issue will be handled with the utmost care and attention.

You can always contact us for any return question at glitterwenchstudio@gmail.com.

Exceptions / non-returnable items
We do not accept returns of custom products such as special orders or personalized items.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Glitter Wench Studio does not cover shipping for any returns or exchanges unless the items being exchanged were originally shipped in error.

Refunds

Glitter Wench Studio does not cover shipping for any returns or exchanges unless the items being exchanged were originally shipped in error.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glitterwenchstudio@gmail.com.